Buyer Protection

Refund Policy

Last updated: September 2026

Digital products are delivered instantly and are non-refundable by default. If something you received doesn't work, we fix it first — a refund is only issued if the product can't be fixed and turns out to be faulty or genuinely different from what was listed.

1. Why Purchases Are Final by Default

Every product on Crazy Websites is a digital file or set of files that's handed to you immediately on purchase — there's no physical return, and once it's downloaded it can't meaningfully be “given back.” For that reason, purchases are final: we don't offer refunds for a change of mind, buying the wrong item by mistake, or deciding you no longer need it.

2. If Something Doesn't Work

Products should work as described. If yours doesn't, here's the process:

  1. Open a support ticket under the Product Issue or Order & Downloads category and describe exactly what's wrong.
  2. We'll work with the product's creator to fix it first — a broken file, a missing asset, or a demo that doesn't match what shipped is usually fixable.
  3. If it genuinely can't be fixed, and the product is confirmed faulty or materially different from its listing, we'll refund your purchase.

3. What Qualifies for a Refund

A refund applies when, after we've tried to fix it:

  • The files are broken, incomplete, or don't open/run at all.
  • The product is materially different from its listing (e.g. missing advertised features or pages).
  • The product contains malware or malicious code.

A refund does not apply to:

  • A change of mind, or buying something you didn't end up needing.
  • Difficulty using the product due to your own setup, unless the listing specifically claimed compatibility it doesn't have.
  • Purchasing the wrong license tier for your use case.
  • Reports submitted after excessive delay with no attempt to seek support first.

4. Timeline

We respond to support tickets within 1–3 business days. If a refund is approved, it's processed within 1–3 business days of that decision, back to your original payment method.

5. What Happens After a Refund

Once a refund is issued, access to download the product is revoked and the license granted by that purchase ends. The corresponding earnings are reversed from the creator's wallet — see Creator Terms.